Most frequently asked questions from our customers

Please note: Your cart cannot contain more than 20 products at once. (We want to allow our users to download a high number of resources. However, to avoid an irresponsible use of our assets, we have established this limit.)

Extended Commercial Use License. No limit.
The files can be modified, re-sized, subtracted, and added.
Digital reselling, sharing, and redistributing of the files is NOT allowed.

How can I pay?

We accept payment via PayPal, a trusted, and secure ways to make payments over the Internet.

Do you offer a commercial license for your products?

When you purchase our files, you are given an unlimited personal and commercial usage license. But, You may Not resell our files in any digital format.

I bought a file – where can I find it?

To access your Cutcraftdiy.com purchases, log in to your account and click “Downloads”.

Is it necessary to create an account?

In order to complete a purchase on Cutcraftdiy.com, you will need to create an account. If you are a first-time customer, you will be able to create an account during the checkout process.

What is your refund policy?

Due to the digital nature of our products, we do not offer any refunds on digital downloads. All sales are final.

What kind of files do you offer?

Most of our files are offered in 3 file types: SVG, PNG DXF. You are always able to see file type info in the product description.

What program can I use to open the file I bought?

There are several programs you can use to open the files – the files are designed to use in Silhouette Studio, Cricut Design Space, Sure Cuts a Lot (SCAL), and other popular cutting software that accepts these files.

Before purchasing please make sure your cutting machine is compatible with any of the file formats provided.

I bought the “All files in the shop” offer – how to access files?

To download the files please follow these easy steps:

1) login to your account: https://cutcraftdiy.com/home-2/my-account/
2) go back to the shop’s homepage
3) Now you will see that all product’s prices are 0.00 USD
4) select the products you want to download
5) process to checkout – there will be no payments needed
6) after checkout the files will be available for download in the download section in your account.

Please note, that the 0,00 USD price will be active during 7 day period from the day of the purchase, after this period prices will go back to the original ones.
So process to check out all the files you want to download. Files in the downloads section will be always available for download.

I downloaded a file, but it opens in a web browser – what should I do?

If the SVG file opens in a web browser it means that the web browser is set as the default program to open SVG files. It’s totally ok.  Usually, the file after the download is located in the Downloads folder of your computer or phone, but if it opens in a web browser you can see the file location in the address bar.

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